Al Ajial Factory Co. Ltd.

The pride of a 24-year partnership

The Al Ajial Factory specialises in the design, manufacture and installation of prestigious marble solutions. The Saudi company, with which Waterjet Corporation concluded the first sale ever on the Middle Eastern market, 24 years ago in 1996, works almost exclusively for the royal family: over the years, the client’s prestige has led the company to acquire the best raw materials and the best technologies available on the market.

A relationship managed directly by Mr Massimo Russo, who follows, in synergy with the Dubai headquarters and the Jeddah office, the Middle East market and one which, after 24 years of continuous relationship made up of technical assistance and commercial service, has generated a new order from the customer.

During these years, waterjet technology has made great progress and the Monza-based company is one of the leading players of this technological development. Waterjet Corporation is now able to supply Al Ajial with a technologically greatly more advanced 5-axis machine for 3D space machining, which combines waterjet cutting with Hydrofinish technology for decorative surface machining.

Mr Massimo Russo, engineer of Waterjet Corporation, thus comments: “After 24 years of relationship with the customer, being able to sell a second machine fills me with pride. Waterjet focuses on customer loyalty, investing many resources in the service to pre and after sales support. A service made up of immediate interventions, spare parts ready for delivery and opening of credit channels. When we operate on a market, we operate to stay there and therefore it is necessary to earn the trust of customers, not only with the best technology but also with the best service”.

In Saudi Arabia in particular, in recent years Waterjet customers have been able to rely on an on-site service, able to give effective answers in a short time, totally independently from Italy.